Another alternative title for this post is “how efficiently does your business/charity run?”. There are many factors that constitute the sound running of an efficient business, but one thing stands out amongst others and that is the processes that run your business. Sure, you could say that it’s the passion that’s injected in the business by everyone involved. Perhaps you could say that it’s the people themselves, but if you want a consistently efficient service, you need to have good processes in place.
Everything a business does typically get’s repeated over time. Whether it’s Harry doing it today, or Jane doing it next week, your customers/recipients/etc will be expecting from you a particular product or service which will be of the same high quality or better. If you’re going to secure that, you’re going to have to make sure that you put steps in place (or ‘processes’) that will ensure that your product or service is repeatable.
One of the hallmarks of successful businesses are identifying and isolating their processes. This is about working out what your processes are and how they make your business tick. Once you have that incredible wisdom, it’s about improving those processes. The three i’s. I really should copyright that one! The three i’s!
If you could improve on the weaker processes of your business, you would then be providing a far better offering to your end-audience.
This is one of the things that consultants like myself do: we help isolate the processes of businesses and in my case I point out ways that IT can help. I have a very techno-centric slant to this because of my passion with technology and my lengthy IT experience, but I’ll be the first to admit that not every process improvement can be addressed by a computer. The point I’m making here is that unless there’s a clear picture of what the processes are, not even the greatest business minds, or the most cutting-edge software can help your business.